Strategic Account Director

Location: Remote

Company Summary

Digital Pi is the premier B2B marketing automation agency partner helping companies get the most value from their investment in marketing technology platforms. We defined the “Gold Standard” for Marketo, a framework that helps companies engage with their prospects and customers at global scale and innovating with strategically other technology providers. We strive to help companies succeed in today’s dynamic B2B environment. Digital Pi is a subsidiary or Merkle and part of the dentsu global network of companies.

Position Summary

This is a newly created role due to Company’s growth. Focus will be on successful account relationship management of one of our top client accounts at a global level, which includes account and project management as well as upselling new projects. 


Bachelor’s degree required 

Required Prior Experience

  • 5+ years’ prior experience in marketing services, ideally including marketing automation projects
  • Strong communication and presentation skills, with extensive experience as a client point of contact (POC)
  • Sales skillset and experience with new project revenue generation
  • Previous experience in a Client Success Manager or Senior Project Manager role a huge plus
  • Knowledge of Marketo a huge plus

Key Responsibilities

  • Team Staffing Resourcing
    • Coordination with teams on resources needed to support work
    • Updates to key client POCs regarding resourcing planning
    • Updates for new additions to team and team members leaving
    • Transition planning for team members moving off the account
  • Account meetings
    • 2x Weekly status calls with key client POCs
    • Monthly with client and Digital Pi client service team
    • QBR preparation and meetings
  • Relationship management
    • Receiving feedback from the teams for areas of improvement, working with client POCs to improve on these
    • Tracking of account issues – Adobe and Digital Pi issues – raised by teams for review purposes
    • Follow-ups on call topics raised with the team related to account relationship areas, providing feedback to Adobe on changes
    • Weekly communication with regional POCs to understand any challenges and areas of success
    • Participation in 360 account reviews
    • Coordination with Merkle on account updates
    • Escalation support
    • Assisting regional leads for any escalations & handling with the client
  • New Adobe team SH engagement
    • When new budgets are added for new teams, intro calls + how to work together conversations need to take place
  • SOW Financial Management + working with procurement (Merkle + Adobe)
    • New contracts
    • Change orders
    • Working with our finance team in contract administration processes


  • Depending upon prior experience.


  • As Digital Pi is a “virtual company,” this is a work-from-home position. Ability and willingness to travel to client locations as necessary.

Ready to Apply?

Send us an email with your LinkedIn profile or your résumé with the subject line of the position for which you are applying.

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